The One Minute Manager

Author:Spencer Johnson
Language: eng
Format: epub

the second half of the reprimand:

6. Shake hands, or touch them in a way that lets them know you are honestly on their side.

7. Remind them how much you value them.

8. Reaffirm that you think well of them but not of their performance in this situation.

9. Realize that when the reprimand is over, it’s over.

The young man may not have believed in the effectiveness of the One Minute Reprimand if he hadn’t personally experienced its effect. There was no doubt that he felt uncomfortable. And he did not want to experience it again.

However, he knew that everyone made mistakes now and then, and that he might very well receive another reprimand some day. But he knew if it came from the One Minute Manager, that it would be fair; that it would be a comment on his behavior and not on his worth as a person.

As he headed toward the One Minute Manager’s office, he kept thinking about the simplicity of One Minute Management.

All three of the secrets made sense—One Minute Goals, One Minute Praisings, and One Minute Reprimands. “But why do they work?” he wondered. “Why is the One Minute Manager the most productive manager in the company?”

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